Traineeship Level 1 – Customer Service

 

Overview

The NVQ in Customer Service provides candidates with the skills required to provide excellent customer care in leisure and tourism, and can be applied to hundreds of job roles across many different sectors from retail to financial services and from call centres to hospitality.

Customer Service duties will vary between industries, but in most cases, experiences will involve dealing with customers in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. The programme provides evidence of skills that could serve you well in

virtually any industry – so it’s a good way to move forward, even if you’re still undecided about your future career.

Entry Requirements

You are eligible if you are aged 16-18, have left school but you have not yet found a job and are not involved in any other training.

Qualifications & Support

  • Level 1 Certificate in Customer Service (City and Guilds)
  • Essential Skills (WJEC)
  • Motivational Training
  • Work Experience

Progression Routes

  • Employment in Customer Service
  • Apprenticeship

Additional Information

  • Training Duration: up to 12 months
  • Attendance: Minimum 30 Hours per Week

You make an agreement with us to complete your individual learning plan, and in return, you’ll get regular support from your Personal Tutor/ Training Advisor to help develop your skills, confidence and career prospects.